Offered Salary : Confidential
Experience Level Mid Level
Experience Length 3 - 5 Years
Gender Not Specified
Minimum Qualification Degree
Maintaining a positive, empathetic and professional attitude toward customers at all times.
Responding promptly to customer inquiries.
Communicating with customers through various channels.
Acknowledging and resolving customer complaints.
Knowing our products inside and out so that you can answer questions.
Processing orders, forms, applications, and requests.
Keeping records of customer interactions, transactions, comments and complaints.
Communicating and coordinating with colleagues as necessary.
Providing feedback on the efficiency of the customer service process.
Managing a team of junior customer service representatives.
Ensure customer satisfaction and provide professional customer support.
Diploma/HND/Degree in Marketing or other related fields.
Ability to stay calm under pressure.
Comfortable using computers.
Experience working with customer support.