Customer Services Representative

Full Time / Permanent Anonymous in Customer Service & Support
  • Greater Accra, Ghana View on Map
  • Post Date: August 24, 2019
  • Apply Before : August 21, 2019
Email Job
  • Share:

Job Detail

  • Offered Salary : Confidential
  • Experience Level Mid Level
  • Experience Length 3 - 5 Years
  • Gender Not Specified
  • Industry Technology
  • Minimum Qualification Degree

Job Description

Description;

Maintaining a positive, empathetic and professional attitude toward customers at all times.

Responding promptly to customer inquiries.

Communicating with customers through various channels.

Acknowledging and resolving customer complaints.

Knowing our products inside and out so that you can answer questions.

Processing orders, forms, applications, and requests.

Keeping records of customer interactions, transactions, comments and complaints.

Communicating and coordinating with colleagues as necessary.

Providing feedback on the efficiency of the customer service process.

Managing a team of junior customer service representatives.

Ensure customer satisfaction and provide professional customer support.

Qualifications

Diploma/HND/Degree in Marketing or other related fields.

Ability to stay calm under pressure.

Comfortable using computers.

Experience working with customer support.

Other jobs you may like