Call Centre Supervisor

Full Time / Permanent Anonymous in Customer Service & Support
  • Greater Accra, Ghana View on Map
  • Post Date: August 24, 2019
  • Apply Before : September 21, 2019
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Job Detail

  • Offered Salary : Confidential
  • Experience Level Senior Level
  • Experience Length Not Specified
  • Gender Not Specified
  • Industry Internet & Telecommunications
  • Minimum Qualification Diploma / HND

Job Description

Description:

• Assist in the formulation of targets for individuals and teams
• Hire and onboard new employees
• Answer questions from staff and provide guidance and feedback
• Anticipate escalation and take over calls when needed
• Devise ways to optimize procedures and keep staff motivated
• Measure performance with key metrics such as call abandonment, calls waiting etc.
• Ensure adherence to policies for attendance, established procedures etc.
• Keep management informed on issues and problems
• Prepare monthly/annual results and performance reports

Qualification Required & Experience

• HND/First Degree in Relevant Field

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