Call Center Supervisor

Contract / Temporary Anonymous in Customer Service & Support
  • Greater Accra, Ghana View on Map
  • Post Date: August 21, 2019
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Job Detail

  • Offered Salary : Confidential
  • Experience Level Senior Level
  • Experience Length 1 - 3 Years
  • Gender Not Specified
  • Industry Banking, Finance & Insurance
  • Minimum Qualification Degree

Job Description

Yawny Consults is a recruitment, training and cleaning services company.

A reputable financial organization is in search of a call center supervisor to join its highly performance driven team.

Job Title: Call Center Supervisor

Job Location: Accra

Job Summary:

The job holder shall organize and direct the staff of our call center. Take responsibility for assessing their work and give feedback from time to time to ensure performance.

Job Responsibilities:

  • Assist in recruitment of employees to the call center.
  • Assist in on-boarding of new employees to the call Center.
  • Provide guidance to employees of the call center on a day to day basis.
  • Answer questions from staff with respect to the call Center and its operations.
  • Liaise with the training Officer to ensure that the call center team is abreast with call center equipment and or new systems as well as for performance improvement.
  • Ensure that the call center team adheres to all policies pertaining to the call Center.
  • Assist the Call Center manager to develop performance metrics for the team and measuring performance using the metrics.
  • Prepare performance reports for the call center team.
  • Assist develop or working rota or shift system for the call center team and ensuring that adherence to the same.
  • Ensure that call center equipment is properly locked at close of day as appropriate.
  • Report any misconduct, keep manager informed about problems and other relevant issues from time to time.
  • Perform any other duties from time to time.

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